Noor Support
Last updated:
If something is not working or you need help finding a setting, email support@generatic.co.uk. A clear description helps us understand the problem.
How to contact us
- App help and accessibility:
support@generatic.co.uk - Privacy questions or requests:
privacy@generatic.co.uk - Responsible security reports:
security@generatic.co.uk
What to include
Tell us:
- your Noor app version;
- your device model and operating-system version;
- your interface language;
- the screen you were using;
- what you expected to happen; and
- the steps that led to the problem.
A screenshot can help. Please check it for private information before sending it.
Protect your privacy
Do not email passwords, authentication codes, recitation recordings, recognised words, private notes, API keys or other secrets. We will not ask for your Apple or Google password.
Common questions
Do I need an account?
No. Noor has no account or sign-in.
Can I use Noor without microphone permission?
Yes. The microphone is only needed when you start recitation practice. You can still read, listen, use bookmarks and notes, and track Hifz manually when that permission is off.
Is recitation feedback a Tajweed assessment?
No. It is learning assistance, not Tajweed certification, an ijazah or a religious ruling. Speech recognition can miss or mishear words. For authoritative guidance, ask a qualified teacher.
How do I remove my data?
Follow Remove your Noor data. There is no account-deletion form because Noor has no account.
Where does Noor's content come from?
Read Where Noor's content comes from for the Quran, recitation, Hadith, font and learning providers used by Noor.
What should I try if content or audio does not load?
Check that your device is online, then try the request again. If you downloaded Quran content more than six days ago, reconnect so Noor can refresh it. For audio, try another reciter to see whether the issue affects one source. If the problem continues, restart Noor and include the Surah, Ayah, reciter and screen name in your email. Do not reinstall until you have considered whether you need to keep local notes or learning progress.
Company details
Noor is provided by Generatic Ltd, company number 16628855. Our registered office is Flat 16 Novello House, Stoke Road, Slough, England, SL2 5BW.
You can also read Noor's Privacy Policy and Terms of Use.